#Chalet Franzi – Dorfgastein, General Terms & Conditions (GTC), Privacy Policy & Cancellation Policy **Version: November 2025**
1. Scope These General Terms and Conditions (GTC) apply to all bookings and stays at Chalet Franzi. By making a booking, the guest accepts these terms and conditions.
2. Contracting Party **Landlord:** Ernst Gossner Mühlbachstraße 61 5632 Dorfgastein, Austria Email: [info@chalet-franzi.com](mailto:info@chalet-franzi.com) Phone: +43 699 19505153
3. Booking and Conclusion of Contract • Bookings can be made by telephone, email, or online. • The contract becomes binding upon receipt of the written booking confirmation. • A booking is only considered confirmed after receipt of the deposit or full payment. • Separate cancellation terms apply to direct bookings. • For bookings made through platforms (Booking.com, Airbnb, etc.), the respective platform terms and conditions apply.
4. Prices and Payment • All prices are stated in Euro and include VAT. • Included: bed linen, towels, final cleaning, and, where applicable, admission to the Solarbad swimming pool in summer • Not included: tourist tax and optional additional services. ### Payment Terms • 30% deposit upon booking. • Remaining balance due according to prior agreed terms. • Short-notice bookings require full payment immediately.
5. Tourist Tax A tourist tax of €2.85 per person per night applies to guests aged 15 years and older. Children up to 14 years are exempt.
6. Security Deposit • A security deposit of €300.00 is payable upon arrival. • The deposit will be refunded after inspection of the accommodation. • Any damages or additional cleaning costs will be deducted.
7. Arrival and Departure • Check-in: from 4:00 PM. • Check-out: until 10:00 AM. • Personal key handover upon arrival. • Please inform us in advance in case of delayed arrival.
8. Occupancy and Use • Maximum occupancy: 9 persons. • Parties and commercial use of the property are not permitted.
9. Pets • Additional fee of €25.00 per pet/day. • Pets are not allowed on furniture or beds. • Pets may not be left unattended in the accommodation. • Guests are liable for any damage caused by their pets.
10. Smoking Smoking is strictly prohibited inside all indoor areas of the property.
11. Guest Obligations • Treat the accommodation and its inventory with care. • Comply with the house rules. • Report any damage immediately. • Leave the accommodation in a reasonably clean condition upon departure.
12. Liability of the Landlord • The landlord shall not be liable for events of force majeure or actions of third parties. • Liability for slight negligence is excluded to the extent permitted by law.
13. Liability of the Guest The guest is liable for all damages caused by themselves, accompanying persons, or pets.
14. Warranty and Defects Any defects or complaints must be reported immediately. Minor defects do not entitle the guest to a reduction of the rental price.
15. Cancellation • Direct bookings are subject to Chalet Franzi’s cancellation policy (see below). • Bookings made through booking platforms are subject to the respective platform's cancellation rules. • The effective date of cancellation is the date the written cancellation is received.
16. Data Protection The Privacy Policy below shall apply.
17. Severability Clause Should any provision of these Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
18. Applicable Law and Jurisdiction Austrian law shall apply. The place of jurisdiction shall be St. Johann im Pongau, Austria, to the extent legally permissible.
Privacy Policy **Version: October 2025** ## 1. Data Controller Ernst Gossner Mühlbachstraße 61 5632 Dorfgastein, Austria Email: [info@chalet-franzi.com](mailto:info@chalet-franzi.com) Phone: +43 699 19505153 ## 2. General Information Personal data is processed confidentially and in accordance with the General Data Protection Regulation (GDPR). ## 3. What Data Do We Collect? • Contact details (name, address, email, telephone number). • Booking information (travel dates, number of guests, special requests). • Payment information (bank account details and/or credit card information). • Identification data as required by Austrian registration laws. ## 4. Purpose of Data Processing • Processing and managing bookings. • Communication with guests. • Issuing invoices. • Compliance with legal obligations and registration requirements. ## 5. Legal Basis • Performance of a contract (Art. 6(1)(b) GDPR). • Compliance with legal obligations (Art. 6(1)(c) GDPR). • Consent (Art. 6(1)(a) GDPR). ## 6. Sharing of Data Personal data will only be shared where legally required or necessary for payment processing. ## 7. Data Retention Period • Booking data: 7 years. • Registration data: as required by Austrian law. • Newsletter data: until consent is withdrawn. ## 8. Cookies and Website Only technically necessary cookies are used. ## 9. Guest Rights Guests have the right to: • Access their personal data. • Rectification of inaccurate data. • Erasure of data. • Restriction of processing. • Data portability. • Object to processing. • Lodge a complaint with the Austrian Data Protection Authority. ## 10. Contact For any questions regarding data protection: [info@chalet-franzi.com](mailto:info@chalet-franzi.com) ## 11. Changes This Privacy Policy may be amended from time to time. The current version is available online. --- #